Privacy Policy

Last updated: 11 April 2025. This policy explains how Avirqo Fintech LLP collects, uses, and protects your information.

At Avirqo Fintech LLP ("Avirqo", "we", "us"), we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, share, and safeguard information when you use our platform, website (avirqo.com), and associated services.

Avirqo Fintech LLP

1. Information We Collect

We collect information in the following ways:

Information you provide directly: Name, work email address, phone number, company name, billing details, and any other information you submit through our enquiry form, onboarding process, or account setup.

Recipient information provided by clients: Name, email address, phone number, and any other details shared by corporate clients to facilitate voucher delivery to their employees, partners, or customers.

Automatically collected data: IP address, browser type, device information, pages visited, and usage patterns collected via cookies and similar tracking technologies when you visit our website or use our platform.

Transaction data: Payment records, invoice details, voucher issuance logs, and redemption activity associated with your account or order.

2. How We Use Your Information

We use the information we collect to:

Process and deliver gift vouchers and gift cards to intended recipients on behalf of our corporate clients
Respond to enquiries, provide customer support, and manage your account
Generate GST invoices, tax reports, and financial reconciliation documentation
Analyse platform usage to improve our services and user experience
Comply with applicable laws, regulations, and legal obligations in India
Prevent fraud, unauthorised access, and abuse of our platform

3. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

Brand partners: Minimal recipient data (e.g. email or phone) is shared with the relevant brand to facilitate voucher redemption.

Service providers: Trusted third-party vendors (payment gateways, SMS/email delivery services, cloud infrastructure) who process data on our behalf under strict confidentiality agreements.

Legal authorities: When required by law, court order, or regulatory obligation under Indian law.

Business transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to affected parties.

4. Data Security

We implement industry-standard security measures including TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, regular third-party security audits, and While we take all reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Transaction and financial records are retained for a minimum of 7 years as required under Indian tax law. Recipient data uploaded by corporate clients is retained for the duration of the contract plus 12 months, after which it is securely deleted.

6. Your Rights

Subject to applicable Indian law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal retention obligations
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@avirqo.com

7. Cookies

We use essential cookies to operate our website and analytical cookies to understand how visitors use our platform. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to registered clients via email at least 14 days before they take effect. Continued use of our platform after the effective date constitutes acceptance of the revised policy.

9. Contact Us

For any privacy-related queries, requests, or concerns, please contact our Data Protection Officer: